![]() ![]() For example, repairers may not realize to find the procedure for a part of the quarter panel they would need to look under the quarter panel procedures. The challenge in finding repair procedures that way, he explained, is that the procedure might not be found under the part name. From the part, two clicks later, you’re in the procedure for that part versus you would literally have to log into a completely different system, put in the VIN number of the vehicle, you search for the procedure, and you may or may not be able to find it,” Cid said. Prior to the development of the system updates, Cid found the most asked question from shops to be, how do we find the procedures more easier? So, Mercedes set out to help repairers put a more complete estimate together faster with several updates that went live in September including procedures linked to parts in the parts catalog and the ability to look up procedures with part photos. Independent service providers (ISPs) have access to WIS through the OEM’s ISP Portal and dealers can access it directly through XENTRY. ![]() Mercedes-Benz has new features in its XENTRY Workshop Information System (WIS) that Mercedes-Benz USA Collision Business Development Manager Benito Cid told Repairer Driven News will help to streamline repair procedure research and estimate writing. ![]()
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